November 21, 2014
How to Negotiate a CRM Contract
Key takeaways Think of the contract as a roadmap for your relationship with the software provider, with detailed directions for how it will be installed and operated throug...
Aleks Peterson
Aleks Peterson is a contributor to the TechnologyAdvice blog.
Articles by Aleks
November 19, 2014
The Real Dangers of Shadow IT
Shadow IT is exactly what it sounds like: workplace technology that hides in the darkness — unseen, unapproved, and possibly dangerous. Sometimes referred to as “stealth...
November 5, 2014
Four Enterprise-Ready Gamification Platforms
It seems every week new stories about innovative uses of gamification make the rounds of digital media. Gyms and fitness organizations gamify their exercise programs. Retail ...
November 3, 2014
Five Small Retail POS Systems with CRM Features
Larger corporations have been practicing customer relationship management (CRM) for years by using databases and CRM software in their service departments. Small retailers, on...
October 29, 2014
Better Than a Compass: 4 Geolocation CRM Apps for Salespeople
Geolocation (essentially pinpointing an item or person's location) is still a new technology, but it's already shaping the marketplace in far-reaching ways. Foursquare, one...
October 27, 2014
How Small Practices Can Negotiate Better EHR Contracts
With the deadline for incentive payouts under the HITECH Act (Health Information Technology for Economic and Clinical Health) only a couple years around the corner, small...
October 22, 2014
Four Salesforce Gamification Apps
Maybe you've heard the news about gamification — how it's spreading like wildfire among thought leaders and developers, how it turns the mundane into the engaging, or how it...
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October 20, 2014
Social CRM: A Marketing Lesson from Honey Bees
The traditional model of customer relationship management (CRM) presupposes interaction with customers on the company's terms through a set of predetermined channels. But the...
October 16, 2014
How to Encourage CRM Adoption Among Your Sales Force
The strength of a company's sales force automation often depends on their ability to successfully train their employees in customer relationship management (CRM). CRM program...