Comments on: What Customers Want From Service Companies https://technologyadvice.com/blog/information-technology/field-service-study-2015/ We're On IT. Tue, 19 Sep 2017 16:03:08 +0000 hourly 1 By: #FailFriday: Harrowing Tales of Field Service Management Mishaps https://technologyadvice.com/blog/information-technology/field-service-study-2015/#comment-3958 Fri, 01 Jul 2016 14:04:11 +0000 https://technologyadvice.com/?p=38694#comment-3958 […] is at the heart of all these mistakes. A recent TechnologyAdvice study noted that 56.2% of customers were not routinely informed about service delays, leaving plenty of […]

]]> By: Aleks Peterson https://technologyadvice.com/blog/information-technology/field-service-study-2015/#comment-2954 Thu, 06 Aug 2015 13:35:00 +0000 https://technologyadvice.com/?p=38694#comment-2954 In reply to Nick.

Thanks for the feedback, Nick! Keeping customers in the loop is definitely a big part of it.

]]> By: Nick https://technologyadvice.com/blog/information-technology/field-service-study-2015/#comment-2920 Tue, 28 Jul 2015 17:27:04 +0000 https://technologyadvice.com/?p=38694#comment-2920 Thanks for the interesting read. Like many, I’ve been disappointed occasionally in the past. But I think that sometimes technicians get bad rap, as their job is probably harder than most of us realize. I think good communication between service companies and customers is key to a good relationship. I like your graphic here; it was enlightening. http://www.techsnow.com

]]>