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A good customer relationships management (CRM) platform lets you stay competitive in a fast-changing business environment. It makes complex processes simple, automates repetitive tasks, analyzes customer data, and assists you to create better ways to engage with clients. That’s what Freshsales and Salesflare do: they’re two CRM platforms that provide the tools to help you engage your customers better.
If you’re in search of a CRM platform for your business, use our Product Selection Tool. It streamlines your search — enter your desired features, price, company size, and other requirements. We’ll send you a list of software options tailored to your needs.
Freshsales vs. Salesflare: An overview
An AI-based CRM, Freshsales delivers an excellent platform for customer engagement, lead scoring, and phone and email management. It has built-in communication tools accessible in just a click — you can easily make calls, email, chat, or send SMS to clients and prospects.
Salesflare, on the other hand, is a simple but powerful CRM platform designed for B2B businesses across industries including media, technology, marketing, and nonprofits. It offers full automation of processes for marketing, sales, and data management.
Customizing your CRM
You can easily customize Freshsales’ dashboard and modules to fit your style and preferences. It allows you to create and edit custom fields and lets you personalize the modules to maintain your brand, set multiple languages and currencies, assign roles and access permissions, and create sales activities. It collects customer information and adds data to the database. Data is neatly organized for easy search.
With Salesflare, all information and tools are well-organized in one place. It lets you easily access client information, timeline, files, and tasks and use the tools necessary for engaging with your customers. Its intuitive dashboard allows you to customize tools such as sales funnel or task viewer. The platform analyzes data, generates reports, and provides data-driven insights.
Collaborating with your team
Freshsales allows your team to flexibly access the platform, team inbox, and all relevant customer information. It boosts your team’s productivity with its tools and features, letting you understand the customers better through analytics tools integrated into the system. Its built-in communication tools make it simpler to collaborate with your team and engage your clients. You can track all communications and build reports easily. It also has built-in templates for quick actions and solutions.
Salesflare’s system is easy to navigate and simple to use. Behind its intuitive user interface lies a powerful platform packed with tools for efficient team collaboration. It lets your team track all conversations and analyze content for consistency, so you can engage with customers better and perform follow-ups well informed.
Engaging with customers
With Freshsales, you can easily and wisely manage your time as it automates your workflows, manual and repetitive tasks, and sales processes. It lets you view your multiple pipelines and track and forecast sales progress in different stages. It generates reports on your leads and overall performance of your team. It also provides analytics of your sales and marketing campaigns so you can create better ways to connect and engage with your customers and prospects.
Salesflare lets you use its email and web-tracking tools and features to engage with and analyze customers’ interaction. It allows you to track the time, location, and manner of your client’s engagement with your business. The platform collects and analyzes data, so you can respond to inquiries based on the client’s interactions.
Third-party integrations
Freshsales runs on iOS and Android devices and has native and third-party integrations, including Google Calendar, Mailchimp, Segment, Hubspot, Office 365, Zapier, Piesync, Quickbooks, Xero, Facebook, Calendly, Justcall, GetAccept, and Setmore.
You can also access Salesflare’s full functionality on any mobile device. And aside from its native integrations, Salesflare offers Zapier or PieSync integrations to connect you to over a thousand tools, platforms (CRM and ERP), and productivity applications such as Google Suite, Slack, Office 365, and Mailchimp.
Which is better?
The answer depends on your needs and type of business. Freshsales offers comprehensive and out-of-the-box CRM tools and functionalities to manage deals, leads, events, and communications for any size of business. Also, it is easy to install on your devices.
Salesflare, however, has a different intended market for its full automation, synchronization, and tracking features. It has a simple design embedded with a powerful CRM technology for businesses engaging in B2B products and services.
If you haven’t decided which CRM platform fits your business, check our Product Selection Tool. It is easy to use and free of charge. You can also reach out to one of our Technology Advisors if you have any questions.