Call Center Software Buyer's Guide

There are a number of different software tools that the best call centers use to increase productivity, process service tickets, manage customer accounts, and support telecommunications infrastructure, all of which contribute to improved and successful call center operations. To help prospective buyers come to a decision, this guide will provide an overview of four main call center software categories — CRM, Help desk, VoIP, Gamification — as well as industry trends, common features, a case study of a leading call center software solution, and a list of top call center software vendors.